Terms and Conditions

TERMS & CONDITIONS

Last Updated: June 2026

Welcome to Hooked Online.

Our goal is simple: to provide quality outdoor, camping, fishing, 4x4 and lifestyle products backed by honest service, fair pricing and a great customer experience.

By accessing our website or placing an order with us, you agree to these Terms and Conditions.

If you have any questions, please contact us at info@hooked-online.co.za.

Products and Availability

We do our best to ensure that all product information, images, specifications and pricing displayed on our website are accurate and up to date.

Please note:

* Product availability is subject to stock availability.
* Product images are provided for illustrative purposes and may vary slightly from the actual item supplied.
* Manufacturers may update product specifications, colours or packaging without notice.
* We reserve the right to discontinue products or limit quantities where necessary.

If an item becomes unavailable after an order has been placed, we will contact you to discuss an alternative product, back-order option or refund.

Pricing

All prices displayed on our website are in South African Rand (ZAR).

While we make every effort to ensure pricing accuracy, occasional errors may occur. If an obvious pricing error is identified, we reserve the right to cancel the affected order and provide a full refund.

Prices may change without prior notice.

Orders and Payment

Placing an order through our website constitutes an offer to purchase.

Orders are only confirmed once payment has been successfully received and verified.

We reserve the right to decline or cancel any order if:

* A product is unavailable;
* Payment cannot be verified;
* Fraudulent activity is suspected;
* Incorrect pricing has been displayed;
* Circumstances beyond our control prevent fulfilment.

Payments are processed through secure third-party payment providers. Hooked Online does not store customers’ payment card details.

Delivery

We aim to process and dispatch orders as quickly as possible.

Delivery times provided on our website are estimates and may vary depending on courier operations, weather conditions, public holidays and other factors beyond our control.

While we will always do our best to ensure prompt delivery, exact delivery dates cannot be guaranteed.

Returns and Refunds

Our Returns & Refund Policy forms part of these Terms and Conditions.

Nothing contained in these Terms and Conditions limits any rights afforded to consumers under the South African Consumer Protection Act.

Intellectual Property

All content on this website, including logos, branding, images, graphics, product descriptions and text, remains the property of Hooked Online or its licensors.

No content may be copied, reproduced or distributed without prior written permission.

Website Use

You agree not to:

* Use the website for unlawful purposes;
* Attempt to gain unauthorised access to our systems;
* Introduce malicious software or harmful code;
* Interfere with the operation or security of the website;
* Use the website in a manner that could negatively affect other users or our business.

Our Responsibility

We are committed to providing quality products and excellent service.

To the fullest extent permitted by law, Hooked Online shall not be liable for indirect or consequential losses arising from the use of our website or products purchased through it.

Nothing in these Terms and Conditions excludes any rights that cannot legally be excluded under South African law.

Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable South African legislation.

Changes to These Terms

We may update these Terms and Conditions from time to time.

Any changes will take effect once published on this website.

Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Hooked Online

Email: info@hooked-online.co.za

Website: www.hooked-online.co.za